Returns | Exchanges | Cancellations
Returns/Exchanges
Due to health and safety regulations, all personal use adult novelty items and intimate lingerie sales are final. We will gladly exchange or replace any defective merchandise within the initial 30 day period from purchase, after which the manufacturer provided warranty will apply via our Authorized Seller status. Please use the Contact Page to report any defective items within 30 days of delivery. Oils and lubricants may not be exchanged. Qualifying items are eligible for a merchandise credit only.
Order Cancellations
All orders are auto-shipped and cannot be cancelled once submitted. If you prefer, please refuse the delivery from USPS and we can refund less any ship charges on return receipt. Please be sure prior to submitting any orders as we process and ship very quickly.